Desk Knowledgebase

You can find the software by clicking on the Windows icon at the bottom left. Search for "Pharos." Login info: Username prc_pcl Password: pr#nt16312 On the left sidebar select either Printed or Queued  Most of the time you will select 'printed' since they will have already printed their job and presumably is came out wrong. If you have them resend the document for whatever reason please choose 'q... read more

The University of Texas Libraries generally does not appraise books but we can help patrons find resources that will give rare book price information. The two standard published reference works that will contain information, such as past auction records, are:   American Book-Prices Current   Bookman's Price Index Recommend that patrons contact rare and out-of-print book dealers in their area. T... read more

Username: circulation Password: circulationpcl ... read more

Microwave Locations For all students: 1. Malcolm X Lounge (just off the main Jester Center concourse on entry level) over in Jester just outside of the Jester Food Court area. The microwave is controlled by the students in the John L Warfield Center For African And African American Studies, but they do let other UT students use it. 2. SAC, next to the Taco Cabana salsa bar 2. RLM near the cafe, ju... read more

Sometimes court cases are concerned with the exact date that the Libraries added a particular book to its collection. Oftentimes this is in connection with a UT thesis or dissertation, but we've been asked about when journals or books were added to our collection, too. Sometimes it involves a patent or copyright dispute, but it could be anything. Sometimes it is obvious that a law firm is inquirin... read more

Notary Public Services are provided free of charge to University of Texas faculty, staff and students by Legal Services for Students. Persons must provide a photo ID to use the service in the Student Services Building.  https://deanofstudents.utexas.edu/lss/contact.php ... read more

Graduate student jobs are announced on the Libraries Job Opportunities webpage. Student worker (undergraduate) jobs are listed on HireUtexas.            ... read more

The Libraries no longer have a typewriter. We are not aware of a typewriter on campus available for student use.   ... read more

Library patrons (with or without checkout privileges) can place uncharged items on three-day hold.  The instructions, cards and stamp for placing a three-day hold can be found on the shelf underneath the CD and DVD holds area. Very important: be sure items are not checked out to the holding patron or to anyone else. The steps are:  1) write patron's name at top of card (last name, first name); 2... read more

Requesting items from storage for visitors without borrowing privileges: This is something we do fairly regularly: we have a dummy unit account set up that we use to make the request, and the patron views the items at one of the reading tables in the workroom. The patron does need to give us some information: their name, email address, and item information like titles, call numbers, and volume num... read more

When patrons complain of printer issues (damage, poor quality, nothing prints, etc.) there are a couple of options.  1: Courtesy print for patrons at the 1st station closest to the Borrower Services Office. This allows them to print for free without holding up lines that may form at busier stations.  2: Use Pharos to resend their print job to one of the lobby or lab computers. Pharos should be lo... read more

You will find paper towels in the middle section of the credenza behind the desk. Unless the spill is massive (think biblical) or gross, there is no need to inform facilities or call housekeeping.  Major spills can be reported to facilities at 471-2020 or by submitting a WORQS request. **If you require cleaning spray there is some in the kitchen.** ... read more

There is a fax machine in Library Copier Services on the 1st Floor of PCL. ... read more

WORQS requests can be submitted through your UTDirect account. Simply search for WORQS in the search bar, then select: Begin a new request and then Maintenance Request.  You will only ever need to submit a maintenance request; all other issues can be reported to Geoff Bahre and/or library facilities.   WORQS requests should be made for facilities issues that you cannot handle yourself, such as: li... read more

The UT Libraries will discontinue locker service effective August 18, 2017. Day-use lockers are available at Gregory Gym.... read more

PCL does NOT offer an exam proctoring service. Neither does the Main Branch of the Austin Public Library. People can be referred to the Testing Center of the K-16 Education Center. It is located at the UT Development Office Building. Development Office Building (DEV) 2901 North IH-35, Room 1.408 Austin, TX 78722 Located by the northeast corner of I-35 and Dean Keaton. (512) 232-5000 fax (512) 475-... read more

When elevator problems are reported please be sure to confirm that the elevator is in fact not working. Oftentimes the jostling patrons report is the elevator resetting an error and there is no malfunction.  Once confirmed, issues can be reported to facilities. You can call 471-2020 or submit a WORQs request on UTDirect.  ... read more

Desk staff should make an effor to troubleshoot problems with library computers for our users. If the problem cannot be resolved, fill-out a Computer problems/service request (LITS form). This form is available on the ride sidebar of the Libraries Staff Web. Ishtiak Rahman, the public IT Coordinator,  may be available to help troubleshoot problems. He can be reached at (512) 506-0040.    ... read more

Sometimes we forget to desensitize an item at the desk or the self-checkout machine fails to desensitize it, resulting in the gate alarm going off. When the patron brings the item to the desk, be sure it is checked out to them before you desensitize it:   1) If it appears to be a self-check error, check their receipt.  If item is listed on the receipt, it is okay to desensitize. If not, please as... read more

After hours printing problems can be reported to Jack Kidwell at 512-222-9796. This is a Google Voice number so please leave a detailed message. ... read more